Refund & Returns Policy

This policy describes the general framework for returns and refund requests related to wholesale automotive parts.

1. Before Ordering

Wholesale automotive parts may have vehicle-specific fitment requirements. Buyers should confirm part numbers, engine codes and application details before approving a final order.

2. Return Authorization

Returns should not be shipped without written return authorization. Approved returns may require the original packaging, labels and documentation and must be in the condition specified in the sales agreement.

3. Non-Returnable Items

Installed, used, modified, damaged, special-order, custom-sourced, opened electrical items, fluids and certain heavy assemblies may be non-returnable when stated on the quotation or invoice.

4. Inspection

Returned products may be inspected before any refund or credit is issued. Damage caused by improper installation, misuse, missing components or unauthorized modification may affect eligibility.

5. Freight and Restocking

Return freight, original freight and restocking charges may apply depending on the reason for return and the terms of the specific transaction. Any applicable charge should be disclosed in the sales documentation.

6. Damaged Shipments

Visible freight damage should be documented promptly with photographs and noted with the carrier where possible. Contact the wholesale desk as soon as practical with the shipment and product details.

7. Refund Timing

Approved refunds or credits are processed according to the payment method and written sales terms. Financial institutions may require additional time to post a credit.

8. Contact

For a return request, contact info@bechtelllc.shop with the order or quotation reference, SKU, quantity, reason and supporting photos where relevant.